Job Title: IT Support Technician
Position Overview
Irwin is seeking a dynamic technical support specialist to provide exceptional user hardware and software support. This role provides the opportunity to build expertise with a variety of equipment including laptops and other hardware, network connectivity, software licensing and administration, Windows and MacOS software, and more.
Responsibilities
- Configure and procure PCs/laptops, loading software and administering enterprise licenses.
- Monitor support tickets for associate service requests to troubleshoot reported problems and take necessary steps to solve them.
- Deploy and support manufacturing equipment such as barcode scanners and tablets
- Manage operating system patch and update deployment across the organization
- Excellent communication skills, both verbal and written
- Strong problem-solving and troubleshooting skills
Qualifications
- Education: Bachelor's degree in Computer Science, Business Administration, or related field
- 2 years of hands-on experience in technical support role
- Ability to manage multiple priorities and meet established service level agreements and deadlines in a production environment.
Physical Demands and Work Environment:
While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and loud machinery. The noise level in the work environment is usually quiet.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FLSA Status: Exempt
